Telephone Systems: Maintenance Contracts
TeleConnexions provide a professional and efficient service to us at all times.
We are sure you will have many years of trouble free service from your Telephone Systems and associated network equipment, however in the event of difficulty, you have the reassurance that a maintenance contract with TeleConneXions provides the best possible back up and support, at the most competitive prices.
Should you encounter difficulty with your equipment, you have direct access to our technical support and faults service control desk. Your phone call to our fault reception will allow us to log your fault details, where we shall attempt an immediate diagnosis.
Over 25% of our calls are cleared in this way. In the event that we are unable to clear the call at this first contact, your call is logged as a fault and allocated a number. We offer guaranteed response times in accordance with your contract and our standards are regularly checked by a quality governing body.
We are further able to clear many faults remotely; using remote diagnostics and system modems (where compatible) our service control desks are all able to access compatible systems in this way. Sometimes a visit from an engineer is required, and in this case, the time taken to respond and effect repair is closely monitored.
TeleConneXions: ahead in voice and data communications
